Shipping & Handling
Online Shipping Policy
Packages are shipped within 24 hours, Monday to Friday. During peak seasons, such as Christmas, it may take 3–4 days to ship. Once shipped, please allow up to 7 business days for your package to arrive (Canada) and up 12 business days (United States). Most shipments in Canada and the United states will be made through Canada Post and will be bar coded. This will enable our customers to have their shipments traced on line using: Canada Post's tracking system.
All international shipments may take longer and will not be traceable.
How much will it cost to ship my package?
Shipping prices vary depending on weight, dimensions and destination of your shipment. For the present time, shipping will be calculated after we package your purchase and price it through the Canada Post online calculator and will not appear on screen at the time of purchase. Purchase confirmations will be emailed back to you as soon as we calculate shipping. A $3.00 base fee will be charged for packing materials (bubble envelope / box with packing materials, etc.) All shipments will be insured and will be included in the postal rate.
Oversized and Overweight items
The fees listed above are based on smaller packages or parcels. When an item is deemed either overweight or oversized for Canada Post, alternate shipping methods are required and may result in additional costs. We will contact you with shipping costs prior to processing your order (Example –Sewing Machine Cabinets or Quilting Frames).
Shipping to the United States / International
We will email you with the rates as postage is based on origin, destination, weight and dimensions of the item. Packages will be sent First Class or Parcel Rate (Expedited) and the customer is responsible for all applicable government taxes, duties, custom fees or broker fees.
Our website collects personal information such as your name, address, phone number and email address. We store this information for future reference, up to one year from the date of purchase for ease of reordering. We place your email address into our database to allow us the ability to inform you periodically of future promotions or sales. We can remove your email address from our database at any time upon your request. At no time will your email address ever be given to, or shared with any other businesses or organizations.
For each purchase from KTR Sewing Centre, we require your Credit Card details to process your purchase and will securely discard this information upon completion of the transaction.